• Cross Psychology keeps confidential records and statistics about the people who use the service. 

• All our records are kept securely and are only seen by Cross Psychology staff.

• These records are subject to General Data Protection Regulation (GDPR).

• Your information is classified as ‘personal data’, and we can only use your data where we have your explicit consent.

• We recognise that you may wish to exercise your rights under GDPR to ask about, review, obtain and erase the information held. 

 

Confidentiality and privacy

• Cross Psychology offers an independent and confidential form of support. 

• We hold information about the people we work with and the work we do together in complete confidence. This means that we will not normally share your name or any information about you to anyone - not even with your GP, school or other services.

• There are exceptional cases where Cross Psychology might ethically or legally have to give information to relevant authorities. For example, if we had reason to believe that someone, especially a child, is at risk of harm, to prevent a miscarriage of justice.

• We will discuss any proposed disclosure with you unless we believe that to do so could increase the level of risk to you or to someone else.

 

Mobile phones and recording

• Please switch off or silence your mobile phone during your work with Cross Psychology to avoid distractions and interruptions.

• Meetings may not be recorded unless agreed together beforehand.

 

Marketing and privacy

• Your details will not ever be given or sold to any third party company or organisation.

• We may operate a newsletter service that is strictly protected in terms of contacts - you will only be included as a recipient with your explicit consent. Your personal details will not be available to anyone else as a result of receiving the newsletter.

 

Complaints and compliments

• If you have any feedback about the service you received at Cross Psychology please do inform us. We welcome feedback and it will always be taken seriously as it allows us to improve the service we offer.